Terms & Conditions

Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Egypt.

Egypt is our country of domicile.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

We accept payments online using Visa and MasterCard credit/debit card in EGP (or any other agreed currencies).

Disclaimer

Due to stock availability and shortage, notifications may appear to the customer to clarify the status of the product availability; Deliveries take place within 48 hours.

Delivery/Shipment Policyetam 

Etam exerts all efforts to process and deliver your order as quickly as possible to reach you within 48 hours; while providing you with the lowest flat shipping rates available.

  • Shipping takes from 2-5 working day
  • Delivery fees 50 EGP is collected separately in Cash.
  • Orders above 1000 EGP are subject to FREE DELIVERY

Return/Exchange Policy

 o- Original Receipt should be presented in case of returns or exchange.
 o- No Exchange and / or Refund takes place via the website.
 o- Products should be in its original state and packaging (not opened or used).
 o- Items could be exchanged or refunded within 14 days in its original condition, faulty goods to be exchanged or refunded within 30 days with the receipt.
 o- There’s no exchange or refund on: - Underwear’s-Swimwear-Accessories. - No refund for copy or gift receipts, it has to be original.

Working Hours

Our delivery team can be available before 12 pm to 8 pm upon the customer’s request.

Delivery Outside Greater Cairo

Delivery/Shipment Policy
Etam exerts all efforts to process and deliver your order as quickly as possible to reach you within 3-7 working days excluding weekends; while providing you with the lowest flat shipping rates available.
• Delivery fees 50 EGP to Alex, Cairo, Giza is collected separately in Cash.
• Delivery fees 75 EGP Central and Upper Egypt, Delta, Suez Canal and Touristique are collected separately in Cash.
• Orders above 1000 EGP are subject to FREE DELIVERY.

Home Delivery

Standard delivery is available within:
- Metropolitan
• Cairo and Giza

- Alexandria
• Alexandria

- Suiz Canal
• Port Said
• Ismailia
• Suez

- Delta
• Qaliyobiya
• Minoufiya
• Sharqiya
• Gharbiya
• Daqahliya
• Behaira
• Damietta
• Kafr-e-Sheikh

Standard delivery is available within:
- Central Egypt
• Fayoum
• Beni Suef
• Miniya
• Assiut
• Sohag

- Upper Egypt
• Qena
• Luxor
• Aswan

- Touristique
• Red Sea
• South Sinai
• North Coast
• Matrouh

Notes

ETAM will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Egypt. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Refunds will be done only through the Original Mode of Payment.